RETURN AND REFUND POLICY
Effective Date: October 23, 2026
At Underground Sports Nutrition, customer satisfaction is important to us. We stand behind the products we sell and strive to provide a positive shopping experience.
30-DAY RETURN POLICY
We accept returns of eligible merchandise within 30 days of delivery for online orders or 30 days of purchase for in-store orders.
To qualify for a return, products must be unopened, unused, in their original packaging, and have all original safety seals intact. Proof of purchase is required.
Eligible online purchases may be returned at our Sherman, Texas store free of charge. No restocking fees apply.
EXCHANGES
We accept exchanges of eligible merchandise within 30 days of delivery for online orders or 30 days of purchase for in-store orders. Items must be unopened, unused, in their original packaging, with all safety seals intact. Proof of purchase is required. Exchanges are subject to product availability.
NON-RETURNABLE ITEMS
For health, safety, and quality reasons, the following items cannot be returned for a change of mind:
• Opened protein powders, supplements, vitamins, and nutritional products.
• Opened food, beverages, and pantry products.
• Prepared Energy Bombs, protein shakes, smoothies, protein coffees, and açaí bowls.
• Products with broken or removed safety seals.
• Clearance or final-sale merchandise clearly identified as non-returnable at the time of purchase.
Damaged, defective, or incorrectly supplied products will be handled separately under our Damaged or Incorrect Orders policy.
DAMAGED, DEFECTIVE, OR INCORRECT ORDERS
If your order arrives damaged, defective, or contains an incorrect item, please contact Underground Sports Nutrition within 7 days of delivery.
Email orders.undergroundsports@gmail.com or call (903) 891-3800 with your order number, a description of the issue, and photos if applicable.
We will review the issue and arrange an appropriate replacement, refund, or other resolution at no additional cost when the issue is confirmed.
This policy does not limit any rights provided by applicable law.
REFUND PROCESSING
Once your return is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method within 10 calendar days after approval. Your bank or payment provider may require additional processing time.
Original shipping charges are non-refundable unless the return is due to our error or a damaged or defective product.
RETURN SHIPPING
To initiate a return, contact Underground Sports Nutrition at orders.undergroundsports@gmail.com or (903) 891-3800 before shipping any merchandise.
Customers are responsible for return shipping costs on standard returns. If an item arrives damaged, defective, or incorrect, we will provide return shipping instructions at no additional cost.
Please do not ship returns without contacting us first. We recommend using a trackable shipping service.
Eligible online purchases may also be returned in person at our Sherman, Texas location at no charge.
CONTACT INFORMATION
Underground Sports Nutrition
Sherman, Texas
Email: orders.undergroundsports@gmail.com
Phone: (903) 891-3800
For return questions or assistance, please contact us before sending any merchandise back.